TELSTRA JOIN ME SOFTWARE T5400 FULL

Leveraging our investment in digitisation, we will simplify our products by retiring more than 1,800 plans and introducing 20 core plans backed up by an effortless digital service that removes complexity and provides cost certainty вЂ“ addressing key pain points for customers. This will see a fundamental change to the way we design products, sell services and provide customers with support. This will be different to anything currently in the market, addressing the need to increase the simplicity, transparency and satisfaction that customers experience with telco products today. We will transform the experience of our Consumer and Small Business customers. Pillar 1: Radically simplify our product offerings, eliminate customer pain points and create all digital experiences The digitisation program is delivering completely new technology stacks for Consumer and Small Business and Enterprise customer segments which will be the platform for the new products we are launching. The strategy will therefore be underpinned by the largest, fastest, safest, smartest and most reliable next generation network.

TELSTRA JOIN ME SOFTWARE T5400 FULL

We will be network ready in the first half of FY19 with full rollout to capital cities, regional centres and other high demand areas by FY20.

The network investments have been critical as we build capability in software defined networking and prepare to lead the market and win in 5G. The strategy leverages many of the significant capabilities already being built through our strategic investment of up to $3 billion announced in August 2016 in creating the Networks for the Future and digitising the business. We understand the impact this will have on our employees and once we make decisions on specific changes, we are committed to talking to impacted staff first and ensuring we support them through this period. This means that some roles will no longer be required, some will change and there will also be new ones created. In the future our workforce will be a smaller, knowledge-based one with a structure and way of working that is agile enough to deal with rapid change. We are creating a new Telstra that is able to continue to lead the market. However, we are now at a tipping point where we must act more boldly if we are to continue to be the nationвЂ™s leading telecommunications company.ДЄ consequence of the plan is an expected net reduction in employee and contractor numbers of 8,000, including removing one in four executive and middle management roles to flatten our structure. We have worked hard preparing Telstra for this market dynamic while ensuring we did not act precipitously. In this environment traditional companies that do not respond are most at risk. The rate and pace of change in our industry is increasingly driven by technological innovation and competition. We will take a bolder stance and use the disruption in the telecommunications industry to lead the market for the benefit of our customers, employees and shareholders. The strategy will fundamentally change the nature of telecommunication products and services in Australia by eliminating many pain points for customers. The changes form a three-year plan building on the strategic investments we announced in 2016.

Industry leading cost reduction program and portfolio management.

Greatly simplify our structure and ways of working to empower our people and serve our customers.

Establish a standalone infrastructure business unit to drive performance and set up optionality post the nbn rollout.

Radically simplify our product offerings, eliminate customer pain points and create all digital experiences.

Today we announced a new strategy to lead the Australian market by simplifying our operations and product set, improving customer experience and reducing our cost base.

Telstra join me software t5400